- We will not give, sell, rent, or loan any identifiable personal information to any third party, unless legally required to do so. We may share non-personal, summary, or aggregate customer data with partners and other third parties."
- We do not retain any identifiable information from "users" of websites that are not "customers". Our statistical server collects IP addresses of users as a part of routine traffic evaluation but they are not used for any user identification or follow-up activities.
We collect the following information from customers who place orders. Name, "Bill To" Address, "Ship To" Address, Phone Number, e-Mail Address, IP Address at the time of confirming the Order, Credit Card Number, Expiry Dates and Card Security Code.
- Name, Addresses and Phone Numbers
Customer Name, Addresses and phone numbers are stored in our secured On-Line Shopping Cart database for a reasonable period of time to allow for completion of orders and any returns. They are then transferred to an off-line database for storage. They are not used to make any sales calls or sold to anyone for marketing or any other purposes.
- Credit Card Information
All the credit card information required to process your transaction is collected using an industry standard secure web server protected by highest standard 128 Bit GeoTrust secure certificate. GeoTrust is a leader in secure web server technology and protects your transactions with the highest levels of security. The servers use industry-standard Secure Sockets Layer (SSL), an advanced encryption technology that works with Netscape Navigator and Communicator, Microsoft Internet Explorer, and AOL browsers. SSL encrypts all of your credit card information so that it cannot be intercepted as the information travels over the Internet between your browser and Authorizenet.
***Amberflynn.com does not store credit card information***
- IP Addresses
IP address of computer used to place an order is captured and printed on the order confirmation form along with time of order. This is required to discourage fraudulent use of credit card numbers. IP addresses will be turned over to law enforcement agents in case of an investigation of fraudulent credit card use from our website.
- E-Mail Addresses
We may contact customers occasionally via e-mail to inform them of the order status, any problems with payments or returns or any special promotions. E-Mail addresses will not be shared with any third party for marketing or any other purposes. Orders placed without a valid E-Mail address will not be shipped.
We may use temporary cookies that are removed at the end of user sessions. They are used to store information that makes browsing easier. No identifiable information is stored in these cookies. Disabling these cookies may affect the convenience features of the website but will not affect the overall usability.
We also use permanent cookies with our shopping cart that contain users information such as name and contact information. This is used to speedup the check-out process on subsequent use of shopping cart. No credit card information is stored on the cookies. Disabling these cookies will not affect the usability of the shopping cart. You will have to enter the personal information every time you place an order.
- BACK ORDERS:
Back orders are shipped automatically with the same terms as the original order. Back orders will be shipped ASAP unless you elect to batch all back orders for periodic shipment or cancel all back orders. You must notify Amberflynn.com in writing if you wish to utilize either of the above options.
We will endeavor to ship all orders same day and do our best to follow your special shipping instructions. We normally ship orders by USPS, but we reserve the right to choose another parcel carrier if required.
- REFUSED COD SHIPMENTS:
Freight both ways, will be charged to your next order if you refuse a COD shipment.
- BAD CHECKS:
Any account having a returned check (for any reason) will be placed on COD cash only. To avoid legal action, the check must be redeemed by a certified check or bank money order and all returned checks will be charged a $25.00 fee. If legal action is necessary, the customer will be responsible for all charges incurred in collection.
- FREIGHT DAMAGE:
If packages delivered by freight carrier arrive in broken or mutilated boxes or if shipments are incomplete, be sure the driver notes on your bill of lading. The recipient, not Amberflynn.com, makes claims against freight carriers.
- RETURNED GOODS POLICY:
A Return Merchandise Authorization (RMA#) is required for all returns. NO EXCEPTIONS. The RMA# must be displayed on exterior of return shipping carton. Only items authorized (listed) on RMA# may be returned. Obsolete and discontinued merchandise cannot be returned (current merchandise is that which appears in current annual catalog/price book). A 15% restocking fee will be charged on all returns, except for errors made by Amberflynn.com Freight will be paid by customer except for shipping errors caused by Amberflynn.com Returned merchandise must be in good resale condition, in original Amberflynn.com package (where applicable) and cannot be altered with customer labels, stickers, numbers etc. Returned goods which do not have an RMA# will be refused.
- WARRANTY RETURN POLICY:
All warranty item returns must be authorized by the Warranty Department and have an assigned RMA# before any adjustment or credit will be given. The RMA# must appear next to the shipping label on all returned items for proper credit to be issued. All credits issued will be applied for future purchases